2CQG603703S5021

Change of Dongle for CEC or UCC software product e.g. Parallel to USB, large Parallel to small Parallel or faulty dongle (outside of warranty) replacement. The following steps apply. Step 1 - Customer obtains RMA number. Step 2 - Customer orders replacement dongle (RMA and order form received by Cylon). Step 3 - The replacement dongle is shipped and invoiced at normal price. Step 4 - Customer returns the original dongle within 60 days and a credit is given for the amount invoiced (in step 3) minus the dongle exchange fee. Note: Only applies where there is a USB Dongle available for the same software product. Maximum limit of 5 years on any dongles to be exchanged. CEC-D-EX